About the role

Our UX (user experience) and CRO (conversion rate optimisation) team ensures onsite experiences are as effective and efficient as possible from both a user and a business perspective. Our role is to ensure our clients provide their users with a seamless on-site experience, allowing them to complete their on-site goals with ease while ensuring business objectives are considered throughout. This is an exciting opportunity to join a small and passionate team perfect for anyone with an interest in user behaviour.

Through data gathering from a range of qualitative and quantitative sources, we highlight key areas of opportunity for improvement and make recommendations which form an ongoing optimisation strategy.

Key responsibilities

You’ll be required to:

  • Support in the day to day delivery of UX & CRO retainers
  • Analyse analytics data, heat maps, session recordings and user research sessions
  • Develop recommendations for improvements in key metrics based on data
  • Develop test hypotheses into AB tests.
  • Collaborate with other production teams to ensure recommendations are in line with best practice
  • Produce deliverables and documentation to support the running of UX & CRO campaigns, e.g. test proposals and insight reports.

Skills needed:

  • Qualification in Psychology, Marketing or alternative relevant subject, e.g. UX design, HCI, computer sciences etc.
  • Experience and confidence using Microsoft Office, particularly Excel, PowerPoint, and Word
  • Some knowledge of beginner’s level UX & CRO, areas including:
  • The role of UX & CRO in digital marketing
  • Usability best practice
  • The principles / benefits of AB testing
  • The role / benefits of user research
  • The use of analytics data
  • An interest in and passion for UX, CRO and user behaviour
  • The ability to analyse data in order to inform strategies and interpret results
  • Naturally inquisitive, questions why and looks beyond the data
  • Self-motivated and driven with a willingness to learn
  • Initiative, motivation, enthusiasm and drive to succeed
  • Ability to work under own direction and as part of a team
  • Time management skills and close adherence to deadlines
  • Great communication, presentation and writing ability
  • Ability to think creatively and problem solve


  • Basic knowledge of HTML, CSS, Javascript and / or other programming language
  • Experience using Google Analytics, Hotjar, AB testing tools (e.g. VWO)
  • Experience in qualitative research techniques, e.g. focus groups, usability studies, surveys
  • Top level understanding of statistics and their application to AB testing


Sound good to you? Apply for this role today!

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